Terms of Service

1. Introduction

Étoile Exchange (“we”, “our”, “us”) provides a peer-to-peer marketplace where users can buy and sell pre-loved balletwear. We only provide the platform. We are not a party to the contracts formed between buyers and sellers.

By accessing or using our website, you agree to be bound by these Terms of Service (“Terms”). If you do not agree, please do not use our services.

2. User Eligibility

You must be at least 16 years old to use the platform.

Users under 18 must have permission from a parent or guardian.

The platform is intended for private, non-commercial use. Professional or business selling is not permitted.

We may request proof of age or eligibility at any time.

3. Registration and Accounts

Users must provide accurate and complete information when creating an account.

You are responsible for keeping your account login details secure.

All activity under your account is your responsibility.

We reserve the right to suspend or terminate accounts that violate these Terms.

4. Listings and Content

All listings must be honest, accurate, and include details such as size, condition, brand, and price.

Users must upload their own photos and provide truthful descriptions.

Prohibited: misleading listings, stolen images, or items you do not own.

Content License: By uploading content (including text, images, and other media), you grant Étoile Exchange a non-exclusive, royalty-free license to use, display, reproduce, distribute, and promote this content in connection with the marketplace. This includes use on our website, social media, and marketing materials. You retain ownership of your content.

We reserve the right to remove any listings that violate these rules.

5. Pricing and Fees

Sellers set their own prices and shipping fees.

Étoile Exchange charges a service fee of 8% or a minimum of €2 from the seller’s payout, and 8% or a minimum of €2 from the buyer’s payment.

Fees are non-refundable.

Sellers are responsible for pricing items appropriately, including shipping costs across borders.

6. Shipping

Sellers must ship items promptly after receiving payment.

Proof of shipping must be retained.

We recommend tracked shipping and documenting the packaging process.

Risk of loss passes to the buyer once the item is handed to the shipping provider.

7. Returns and Disputes

All sales are final, unless the item is significantly not as described or not received.

Buyers must report disputes within 5 days of receipt (or expected receipt).

Sellers are responsible for providing return labels in case of approved returns.

Étoile Exchange is not liable for shipping issues, lost packages, or damages.

Final Decision Authority: If a dispute cannot be resolved between buyer and seller, Étoile Exchange may review the case and make a final decision based on the available evidence. All users agree to abide by this decision.

8. Payments and Payouts

Payments are processed through Stripe, a third-party payment provider.

Étoile Exchange is not responsible for Stripe’s actions, outages, or policies.

Payouts are released after the buyer confirms receipt, or automatically after 14 days if the seller has marked the item as shipped.

If the seller does not mark the item as shipped and the buyer does not confirm, payment will be refunded to the buyer.

Sellers are responsible for providing accurate payout details. We are not liable for failed payouts due to incorrect information.

9. Prohibited Items

The following are strictly prohibited:

Counterfeit goods

Items damaged beyond wear

Used underwear

Any items violating laws or regulations

Violation may result in suspension or termination without refund of fees.

10. Community Guidelines

Users must act respectfully and professionally.

Harassment, discrimination, or abusive behavior will not be tolerated.

We reserve the right to remove listings or accounts that breach community standards.

11. Geographic Limitations

Étoile Exchange is intended for users in the EU.

Users outside the EU may technically access the site, but are discouraged from listing or buying.

Buyers and sellers are responsible for complying with any customs, import, or export rules when shipping cross-border.

12. Intellectual Property

All rights in Étoile Exchange’s platform, including name, logo, design, and software, are our property.

You may not copy, modify, or distribute our intellectual property without written permission.

13. Liability Disclaimer

Étoile Exchange does not guarantee uninterrupted or error-free operation of the platform.

We are not responsible for user-generated content, shipping delays, lost packages, or disputes between users.

To the maximum extent permitted by law, Étoile Exchange is not liable for indirect damages, such as lost profits or business interruption.

14. Termination

We may suspend or terminate accounts at any time if users:

Violate these Terms,

Engage in fraudulent or harmful conduct,

Breach laws or regulations.

15. Modifications

We may modify these Terms at any time. Users will be notified of material changes via email or notice on the website. Continued use after such notification means acceptance of the updated Terms.

16. Governing Law and Jurisdiction

These Terms are governed by the laws of Germany. The exclusive place of jurisdiction for disputes is the court at the registered seat of Étoile Exchange.

17. Severability

If any part of these Terms is found invalid or unenforceable, the remaining provisions remain in effect.

18. Contact Information

Étoile Exchange Dammstraße 56, 24103 Kiel info@etoileexchange.com